CREDIT & TRADING TERMS as of October 2024

THE FOLLOWING CREDIT TERMS APPLY TO ALL OUR VALUED CUSTOMERS

 WE WILL ENDEAVOUR TO FILL ALL ORDERS RECEIVED, BUT WE ARE NOT OBLIGED TO ACCEPT ANY ORDER FOR SUPPLY OF OUR STOCK & MAY REFUSE ANY ORDER OR PART THEREOF AT OUR DISCRETION.

 UNLESS ACCEPTANCE HAS BEEN COMMUNICATED BY US NO GUARANTEE OF SUPPLY IS IMPLIED. 

 EVEN WHEN AN ORDER HAS BEEN ACCEPTED, OUT OF STOCK ISSUES MAY OCCUR DUE TO UNFORSEEN CIRCUMSTANCES SUCH AS EXTREME WEATHER EVENTS, i.e., STORMS, FROST, CROP& INSECT DAMAGE ETC & WE CANNOT BE HELD RESPONSIBLE FOR NON-SUPPLY.

 ALTHOUGH ALL REASONABLE CARE HAS BEEN TAKEN TO ENSURE THEY ARE CLEAR, WE DO NOT WARRANT OUR GOODS ARE FREE OF BUGS/DISEASES, WEEDS OR PATHOGENS & WE SUGGEST YOU CONDUCT YOUR OWN CHECKS. 

 WE RESERVE THE RIGHT TO ASK FOR PAYMENT IN FULL BEFORE SUPPLYING GOODS FOR NEW CUSTOMERS WHILST WE CONDUCT CREDIT CHECKS. UPON ASKING FOR CREDIT, YOU AUTHORISE US TO MAKE ENQUIRIES REGARDING YOUR CREDIT HISTORY WITH WHOMEVER WE DEEM NECESSARY IN ORDER TO MAKE OUR DECISION & ONCE APPROVED NEW CUSTOMERS AGREE TO BE BOUND BY OUR TERMS.

 FOR EXISTING ACCOUNT HOLDERS, WE RESERVE THE RIGHT TO SUSPEND/CANCEL CREDIT IN THE EVENT OF CHANGE OF OWNERSHIP/MANAGEMENT OR FOR NON-PAYMENT OR CREDIT CHECK REVIEW ETC. IF CHANGE OF OWNERSHIP OR MANAGEMENT HAS OCCURRED WITHOUT NOTICE TO US, WE MAY CANCEL THE ACCOUNT FACILITY & DEMAND FULL PAYMENT WITHIN 7 DAYS.

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PRICING

 ALL PRICES QUOTED IN CORRESPONDENCE INCLUDING QUOTES, EMAILS, PRICE LISTS OR INVOICES ETC. DO NOT INCLUDE GST & IN ALL CASES GST IS BORNE BY THE CUSTOMER.  WE STRIVE TO ​KEEP OUR PRICES AS LOW AS WE CAN, BUT IN THESE UNCERTAIN TIMES COSTS FOR EVRYTHING ARE RISING AT AN UNPRECEDENTED RATE. WE WILL ALWAYS TRY TO GIVE ADVANCED NOTICE OF ANY CHANGES BUT PRICES MAY RISE SUDDENLY DUE TO RAW MATERIAL PRICES INCREASING. PLEASE CHECK WEBSITE FOR CURRENT PRICING.

CARTONS: WHERE A CUSTOMER REQUIRES PLANTS BE PACKED IN CARTONS WE CHARGE OUR SUPPLIERS PRICE FOR NURSERY CARTONS.

BARCODES/LABELS ETC WE CHARGE AN 8C FEE PER POT TO PRINT & AFFIX LABELS

 ALL ACCOUNTS ARE STRICTLY 30 DAYS FROM THE END OF THE MONTH IN WHICH GOODS ARE RECEIVED & ALL GOODS REMAIN THE PROPERTY OF BLUE PLANT PRODUCTION UNTIL PAID IN FULL, WHILST RISK PASSES TO THE CUSTOMER OR AGENT UPON ACCEPTANCE OF DELIVERY.

PROOF OF DELIVERY

 WE CURRENTLY USE DIGITAL DELIVERY SOFTWARE TO SECURE & STORE PROOF OF DELIVERY (PHOTO & OR SIGN) & SEND INVOICES VIA EMAIL IN pdf FORMAT. 

WE ALSO HAVE CAMERAS INSTALLED IN THE VEHICLES AS ADDITIONAL PROOF OF DELIVERY & PLANT CONDITION.

DELIVERY MAY BE VIA OUR VEHICLES OR ANY CARRIER WE CHOOSE & ALL DELIVERIES WILL BE TO THE CUSTOMERS KERBSIDE

DELIVERY IS DEEMED TO OCCUR WHEN:

(a) GOODS ARE DELIVERED TO THE CUSTOMERS NOMINATED ADDRESS

(b) GOODS ARE DELIVERED TO THE CUSTOMERS NOMINATED CARRIER

(c) GOODS ARE COLLECTED BY THE CUSTOMER OR THEIR AGENT

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WE RESERVE THE RIGHT TO REGISTER OUR INTEREST IN THE PROPERTY WITH THE PPSR AT ANY TIME UP UNTIL FULL PAYMENT HAS BEEN RECEIVED

AUSTRALIAN BANKS ARE REMOVING CHEQUES AS A PAYMENT OPTION, PLEASE PAY BY EFT OR CONTACT US FOR MORE OPTIONS. 

 WE OFFER A 5% DISCOUNT FOR PAYMENT WITHIN 7 DAYS (CURRENT ACCOUNT HOLDERS ONLY) & BANKING DETAILS ARE ON THE BOTTOM OF EVERY INVOICE & STATEMENT 

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 ANY DISCREPANCIES OR ISSUES WITH ORDERS/INVOICES ARE TO BE RAISED AT TIME OF DELIVERY OR WITHIN 48 HOURS - EMAIL TO admin@blueplantproduction.com or PHONE 0488 186 814          

 IN ALL INSTANCES WHERE THERE IS AN ISSUE WITH AN ORDER, WE WILL REPLACE THE ITEMS OR CREDIT THE INVOICE/ACCOUNT ON RETURN OF THE ITEMS IN THE SAME CONDITION THEY WERE SUPPLIED. AS SUCH WE DONT GENERALLY ISSUE REFUNDS & ONLY WITHIN THE 48 HOUR PERIOD AT OUR DISCRETION. IF THE INVOICE HAS BEEN PAID, WE WILL ASSUME THERE WAS NO ISSUE UNLESS NOTIFIED. IF WE REPLACE ITEMS OR CREDIT AN ACCOUNT OUTSIDE THESE TERMS IT IS AT OUR SOLE DISCRETION & DOES NOT SET A PRECEDENT FOR FUTURE REQUESTS

 UNINTENTIONAL OVERPAYMENTS HOWEVER WILL ALWAYS BE RETURNED IMMEDIATELY VIA EFT TO A NOMINATED ACCOUNT OR APPLIED TO A CUSTOMERS ACCOUNT IF THEY WISH.

 ADDITIONALLY, IF WE DO REPLACE ITEMS, WE MAY AT OUR DISCRETION REFUSE FURTHER RISK & ONLY SUPPLY THE CUSTOMER ON THE BASIS THAT WE MAY REFUSE ANY FURTHER REPLACEMENT OF ANY ITEM ORDERED. OR REFUSE SUPPLY ALTOGETHER IF WE DEEM THE RISK IS TOO HIGH UNLESS THE CUSTOMER SIGNS A WAIVER

 WHILST WE ARE FAMILIAR WITH OUR MICRO-CLIMATE, OUR PLANTS & THEIR GROWING NEEDS AND WE CAN OFFER GENERAL ADVICE ON CARE & USE ETC, IT IS THE CUSTOMERS RESPONSIBILITY TO ENSURE THAT THE PLANTS ORDERED ARE FIT FOR PURPOSE.

 ALL POND PLANTS INCLUDING WATER LILLIES 

OUR POND PLANTS ARE SUPPLIED WITH A WATER-HOLDING OUTER POT WHICH IS FOR TRANSPORT ONLY & IS NOT SUITABLE FOR DISPLAYING THE PLANTS FOR SALE AS THEY DO NOT HOLD A SUFFICIENT VOLUME OF WATER FOR THE PLANTS NEEDS, PARTICULARLY IN WARMER WEATHER

POND PLANTS BY THEIR DEFINITION REQUIRE CONSTANT MOISTURE AT A LEVEL NOT REQUIRED BY MOST OTHER PLANTS, ACCORDINGLY WE DO NOT GENERALLY REPLACE DEAD/UNSALEABLE WATER PLANTS OUTSIDE THE 48 HOUR PERIOD AS THE CAUSE IS USUALLY NEGLECT OF THEIR WATER NEEDS LEADING TO COLLAPSE OF THE PLANT, ESPECIALLY IN HOT WEATHER. WE ALWAYS ADVISE CUSTOMERS TO DISPLAY THEM IN A POND OR TUB, & HAVE THEM SITTING IN THE WATER SO THAT THE PLANTS CAN TAKE UP AS MUCH WATER AS THEY NEED & THE WATER LEVEL IS EASY TO CHECK

WATER LIILLES

OUR WATER LILLIES REQUIRE TOTAL IMMERSION IN WATER AT ALL TIMES   

OR BE ENCLOSED IN A CONTAINER THAT IS SEALED, STORED IN A SHADED COOL POSITION & RETAINS HUMIDITY FOR A SHORT PERIOD EG. FOR TRANSPORT. 

 WE SUGGEST KEEPING THE WATER LEVEL A MINIMUM OF 15CM ABOVE THE CROWN/ROOT AREA. IN SUMMER PLACING TUBS OR POTS DIRECTLY ON PAVING OR CEMENT AREAS ETC IN FULL SUN SITUATIONS CAN LEAD TO COOKING THE PLANTS FROM BELOW DUE TO HEAT TRANSFER. DISPLAY CONTAINERS THAT ARE TOO SMALL OR SHALLOW & DONT HOLD A SUFFICIENT VOLUME OF WATER CAN ALSO LEAD TO THE WATER OVERHEATING & KILLING THE LILLIES.

 IF AN ORDER OR PART OF AN ORDER IS REJECTED ON DELIVERY, WE RESERVE THE RIGHT TO CANCEL THE ENTIRE ORDER & REFUSE TO RE-SUPPLY THE ORDER 

ONCE AN ORDER IS ACCEPTED BY US THE CUSTOMER MAY NOT VARY, AMEND OR CANCEL THE ORDER WITHOUT OUR WRITTTEN CONSENT. FAILURE TO ADHERE TO THIS MAY INCUR A RESTOCKING FEE OF UP TO 70% 

IF AN ORDER OR PART OF AN ORDER IS REJECTED AFTER IT IS ACCEPTED & WE HAVE LEFT THE PREMISES 

(1) THE CUSTOMER MUST GIVE A REASON FOR REJECTION IN WRITING & LOOK AFTER THE REJECTED PLANTS UNTIL WE RETURN. i.e. DO NOT STORE SHADE PLANTS IN THE FULL SUN OR LEAVE THEM IN YOUR LOADING AREA

(2) A CREDIT WILL BE ISSUED ONCE ALL THE PLANTS ARE RETURNED IN THE SAME CONDITION AS WHEN THEY WERE DELIVERED. IF THEY ARE NOT IN THE SAME CONDITION THEN WE MAY AT OUR DISCRETION ISSUE A PARTIAL CREDIT OR REFUSE A CREDIT ENTIRELY & THE CUSTOMER HAS THE OPTION TO KEEP THE PLANTS. 

(3) WE RESERVE THE RIGHT TO CHARGE A FEE FOR COLLECTION IF THE CUSTOMER HAS NO FURTHER ORDERS 

 WE WILL TAKE ALL CARE HOWEVER WE WILL NOT ACCEPT ANY RESPONSIBILITY FOR DAMAGED/MISSING ITEMS ONCE ORDER HAS BEEN DELIVERED TO/ PICKED UP BY A TRANSPORT COMPANY OR AGENT & SIGNED FOR. WE ADVISE ALL CUSTOMERS TO CARRY INSURANCE IF USING A CARRIER.

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 ACCOUNTS OUTSTANDING FOR 30 DAYS OR MORE WILL BE SUBJECT TO A LATE FEE OF 5% & ONGOING CHARGES EQUIVALENT TO OUR PREVAILING OVERDRAFT RATE & BE SUBJECT TO OTHER RECOVERY METHODS AS DEEMED NECESSARY, IN ADDITION THE ACCOUNT WILL BE PUT ON HOLD SUSPENDING ALL FURTHER ORDERS UNTIL PAYMENT IS RECEIVED. WE MAY ALSO DEMAND FULL PAYMENT OF ALL OUTSTANDING AMOUNTS ON THE CUSTOMERS ACCOUNT. WE ENCOURAGE ANY CUSTOMER IN DIFFICULTIES TO DISCUSS AN ARRANGEMENT WITH US. ADDITIONALLY, IF YOU WERE GIVEN FREE FREIGHT OR OTHER SPECIAL DEALS OR DISPLAY AIDS, UPON ISSUE OF THE FINAL DEMAND THEY WILL BECOME VOID UPON NON-PAYMENT & BECOME RETURNABLE OR PAYABLE AT OUR RATE AT THE TIME OF INVOICE, AS STATED ON THE ORDER/INVOICE AT TIME OF DELIVERY.

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 UPON RECEIVING A WRITTEN FINAL DEMAND, RECOVERY ACTION MAY COMMENCE WITHOUT FURTHER WARNING. ​ ALL REASONABLE COSTS ASSOCIATED WITH DEBT RECOVERY WILL BE ADDED TO THE AMOUNT OUTSTANDING & WE RESERVE THE RIGHT IN SUCH CASES TO NOTIFY CREDIT REPORTING AGENCIES & OTHER INTERESTED PARTIES

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 IN THE INSTANCE OF COMPANY LIQUIDATION/INSOLVENCY/BANKRUPTCY OR CESSATION OF TRADING etc. THE CUSTOMER MUST NOTIFY US IMMEDIATELY & WE RESERVE THE RIGHT TO ENTER PREMISES TO RECLAIM OUR PROPERTY OR ASSIGN AN AGENT TO DO SO ON OUR BEHALF. IF A BUSINESS IS SOLD OR CHANGES MANAGEMENT GOODS UNPAID FOR REMAIN OUR PROPERTY & MAY NOT BE INCLUDED AS STOCK IN TRADE FOR THE NEW OWNER. ANY CUSTOMER WITH AN OUTSTANDING BALANCE ON THEIR ACCOUNT MUST PAY THEIR ACCOUNT IN FULL BEFORE SIGNING THE BUSINESS OVER TO A NEW OWNER OR NEW MANAGEMENT. 

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 ALL CORRESPONDENCE WILL BE PRIMARILY VIA EMAIL, INCLUDING THE LETTER OF FINAL DEMAND, HOWEVER WE MAY USE POSTAL MAIL ALSO TO PROVIDE A HARD COPY & THIS AGREEMENT MAKES NO DISTINCTION BETWEEN POSTAL MAIL & EMAIL

 DISPLAY TUBS FOR OUR POND RANGE OR DISPLAY PLANTS IN GENERAL ARE PROVIDED TO OUR CUSTOMERS TO AID IN THE SALE OF OUR LINES & OR FACILITATE EASIER CARE FOR THEM. THESE ITEMS ARE ON LOAN ONLY WHILST THEY ARE USED TO DISPLAY OUR PRODUCTS. WE RESERVE THE RIGHT TO RECLAIM OUR PROPERTY AT ANY TIME FOR CLEANING/REPAIR & MAINTENANCE, MIS-USE OR ACCOUNT ARREARS. IN THE EVENT OF BUSINESS CLOSURE OR SALE WE RETAIN THE RIGHT TO ENTER PREMISES TO RETRIEVE OUR PROPERTY & THEY MAY NOT BE SOLD. 

 SPECIAL ORDERS 

SPECIAL ORDERS CARRY EXTRA CONDITIONS IN ADDITION TO OUR STANDARD CREDIT TERMS & ARE DEFINED AS ITEMS WE DON'T NORMALLY CARRY BUT GROW FROM TIME TO TIME FOR A SPECIFIC CUSTOMER OR PURPOSE & IN ALL CASES, WE REQUIRE A WRITTEN PURCHASE ORDER WHICH WE WILL SIGN & RETURN. ALL SPECIAL ORDERS ARE SUBJECT TO A MINIMUM 30% DEPOSIT & A CUSTOMERS GUARANTEE THEY WILL ACCEPT THE ORDERED GOODS & PAY THE OUTSTANDING BALANCE WITHIN THE SPECIFIED TIME NOTED ON THE CONFIRMED ORDER FORM. FULL DETAILS ARE FOUND ON THE SPECIAL-ORDER FORM.

 ACCEPTING DELIVERY / SIGNING FOR INVOICED GOODS WILL CONSTITUTE ACCEPTANCE OF OUR CREDIT TERMS (SUMMARY PRINTED ON EVERY INVOICE)

DELIVERY AREA & CHARGES

 DUE TO CONTINUING COST INCREASES FOR TRANSPORT, INSURANCE ETC. WE HAVE HAD TO IMPLEMENT A FIXED DELIVERY FEE FOR ALL ORDERS.

 WE MAY ALSO VARY OUR DELIVERY AREA & CHARGES FROM TIME TO TIME AS NEEDED

AS SUCH SOME CUSTOMERS MAY FIND THAT WE NO LONGER DELIVER IN THEIR AREA OR THAT WE HAVE ADDED AN EXTRA DELIVERY CHARGE. 

FINALLY, THESE TERMS & CONDITIONS ARE GOVERNED BY THE LAWS OF WESTERN AUSTRALIA